FAQ
General
Q: Who is tuiwaro? tuiwaro is a topical numbing cream brand operated by Vitalis Relief Inc., based in the United States. We launched on Amazon US in 2024 and are dedicated to providing effective, science-backed relief for tattoo procedures and everyday discomfort.
Q: Where can I buy tuiwaro products? You can purchase our products directly on our website or through our Amazon US store.
Q: Do you have a physical store? We are an online-only brand. All orders are placed and fulfilled through our website or Amazon.
Products
Q: What products does tuiwaro offer? We currently offer the following:
- Tattoo Numbing Cream (50g)
- Tattoo Kit (Numbing Cream 50g + Balm 30g)
- Tattoo All-in-One Kit (Numbing Cream 50g + Balm 50g + Tattoo Film)
- Tattoo Numbing Tube Cream
- Tattoo Numbing Cream (2-Bottle Set)
- Hemorrhoid Numbing Cream
Q: What is the active ingredient in tuiwaro numbing cream? The active ingredient is Lidocaine 4%, which temporarily relieves pain and discomfort during tattoo procedures and other topical applications.
Q: How long does it take for the numbing cream to work? [PENDING — pull from Amazon product listing]
Q: How long does the numbing effect last? [PENDING — pull from Amazon product listing]
Q: Is tuiwaro numbing cream safe for sensitive skin? [PENDING — pull from Amazon product listing]
Q: Can I use the cream on broken or irritated skin? No. Do not apply the cream to broken, damaged, or irritated skin. Always apply to clean, intact skin only.
Q: Is tuiwaro numbing cream safe to use during pregnancy or breastfeeding? If you are pregnant or breastfeeding, please consult a qualified healthcare professional before use.
Q: Is this product intended for children? No. tuiwaro products are intended for adult use only. Keep out of reach of children.
Q: Are tuiwaro products evaluated by the FDA? The statements on this website have not been evaluated by the U.S. Food and Drug Administration. tuiwaro products are not intended to diagnose, treat, cure, or prevent any disease. Always read the full product label before use.
Orders & Shipping
Q: How long does order processing take? Orders are processed and shipped within 1–2 business days.
Q: Do you ship internationally? At this time, we ship within the United States only.
Q: How much does shipping cost? We offer free shipping on all orders over $50. Shipping costs for orders under $50 are calculated at checkout based on the item's size and weight.
Q: How can I track my order? Once your order ships, you will receive a tracking number via email. You can use this to monitor your delivery status through the carrier's website.
Q: What should I do if my order is lost or damaged during shipping? Please contact us at vitalisrelief.official@gmail.com as soon as possible. We will work to resolve the issue promptly.
Returns & Refunds
Q: What is your return policy? We offer a 30-day return policy from the date of delivery. Items must be unopened and in their original packaging to be eligible for a return.
Q: Can I return a product I have already opened? No. For hygiene and safety reasons, we are unable to accept returns on opened or used products.
Q: How do I start a return? Contact us at vitalisrelief.official@gmail.com. Our team will provide you with the return address and a prepaid return shipping label.
Q: How long does it take to receive my refund? Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.
Q: Can I exchange a product? We do not offer direct exchanges. Please initiate a return and place a new order once your return is accepted.
Q: Can I return a sale item? Unfortunately, sale items and gift cards are not eligible for returns.
Contact
Q: How can I contact tuiwaro? You can reach us at vitalisrelief.official@gmail.com. We typically respond within 24 hours.